Head of Housekeeping & Operations

Head of Private Residence Operations & Housekeeping
 
A high-profile, active family residing in Central London seeks an exceptional Head of Private Residence Operations & Housekeeping. This pivotal role calls for a polished, highly experienced professional with a chief steward/ess background from a super yacht or a similar high-end private household. You will be the linchpin of the home's operational excellence, combining hands-on housekeeping with sophisticated front-of-house and household management duties.

This is a unique opportunity for someone who thrives in a dynamic environment, leading a dedicated team while personally ensuring the utmost standards of presentation, service and discretion.
 
Key Responsibilities:

• Hands-On Housekeeping & Impeccable Standards: Lead by example in maintaining the highest standards of cleanliness, organisation, and presentation across the entire residence. This is a hands-on role where you will actively participate in daily housekeeping duties alongside your team.
• Team Leadership & Management: Directly manage and mentor a team of 3+ housekeepers, overseeing their schedules, training, and performance to ensure seamless operations and consistent adherence to household standards. Potentially assist with oversight of other household staff (e.g., drivers, chef, security) in coordination with the family office.
• Refined Hosting & Guest Relations: Act as a welcoming and gracious host for family and guests. Provide impeccable yacht-style service for all entertaining, from intimate family dinners to larger events (up to 30 guests, held quarterly). This includes elegant table settings, sophisticated food and beverage service (including silver service), and ensuring a seamless guest experience.
• Personal Assistance & Support: Work closely with the family's Senior Private PA on personal errands, managing select correspondence, and assisting with household-related event coordination and planning.
• Wardrobe & Valet Management: Expertly manage and maintain family wardrobes, including organisation, packing/unpacking for travel, liaising with dry cleaners and tailors, and ensuring garments are impeccably cared for.
• Household Operations & Maintenance Oversight: Proactively manage all household inventories, supplies, and stock levels. Coordinate and oversee external contractors, vendors, and service providers for maintenance and repairs, ensuring efficient and timely
  completion of tasks.
• Financial & Administrative Acumen: Manage household budgets, petty cash, and administrative tasks with meticulous attention to detail.
• Discretion & Confidentiality: Uphold the utmost level of discretion, professionalism, and confidentiality at all times.

• Proven experience as a Chief Steward/ess on a superyacht or in a similar Head Housekeeper/Household Manager role within a large, high-end private residence.
• Exceptional front-of-house presence: Polished, articulate, and presentable with a naturally welcoming demeanour.
• Extensive hands-on housekeeping expertise and a genuine willingness to be actively involved in daily tasks.
  Sophisticated service skills: Demonstrable experience in high-level entertaining, including formal dining, silver service, and exquisite table decoration.
• Strong leadership abilities with experience managing and motivating a household team.
• Highly organised and proactive, with excellent problem-solving skills and the ability to anticipate needs.
• Tech-savvy and able to quickly adapt to smart home systems and other household technologies.
• Flexible and adaptable to the fluid demands of a private family residence, including working 5-6 days a week with flexible hours.
• Excellent communication skills with fluent, impeccable spoken and written English.
• A discreet, trustworthy, and calm temperament.
• Comfortable working with young children.
• Pet - friendly