Family Office and Concierge Assistant

Family Office & Concierge Assistant
North London
Salary: c. £40,000 depending on experience.
 
One of our private clients requires a Family Office & Concierge Assistant to join their private family office in North London.
 
The Role
This is a varied, hands-on position combining Family Office support with a strong concierge and guest experience element. It would suit a recent graduate, or someone with a background such as yachting, looking for a first role within a private Family Office. The role is not soley desk-based; the successful candidate will act as a runner and all-round support, covering everything from office duties and sourcing items to property visits and site-based tasks. Genuinely hands-on candidates are essential — recent weeks alone have involved moving scaffolding poles and carrying bags of building materials to site, alongside the more typical concierge and office duties.
 
Family Office Support

• Assisting with shopping, sourcing, and purchasing household and office supplies
• Collecting and delivering documents, parcels and purchases between residences, offices and suppliers
• Supporting vehicle maintenance, including servicing, MOTs, charging and cleaning
• Supporting the setup and close-down of office spaces
• Managing cat care needs, including occasional weekend check-ins when the Principals are travelling
• Undertaking ad hoc research projects covering travel, events and similar
• Responding promptly to changing priorities to support the smooth day-to-day running of the office

Guest Experience & Concierge Support

• Assisting with guest grocery needs and meal preferences
• Coordinating property preparation and breakdown around guest stays
• Assisting with meet and greet services, including occasional weekends
• Proactively resolving guest needs and reporting property-related issues
• Preparing and resetting meeting rooms and guest spaces to a high standard
• Maintaining accurate records and liaising with international teams

Property Support

• Receiving and managing deliveries across sites
• Supporting inventory checks and maintaining up-to-date property records
• Running errands and sourcing items to tight turnarounds
• Researching local services and vendors as needed

Requirements

• Previous experience in a Family Office, private household, hospitality or concierge environment advantageous
• Undergraduate degree required
• Highly detail-oriented, resilient and adaptable, with a proactive approach to anticipating needs
• Strong communication skills, with the ability to hold confidential information and exercise discretion
• Proactive and collaborative, comfortable working in a fast-paced environment
• Proficient with Microsoft Office and project management tools
• Driving licence required, with confidence driving in London (company vehicle available for those aged 25 and over, in line with the insurance policy; candidates under 25 will need access to their own car)
• Able to walk moderate distances, climb stairs, and lift heavy objects
• Comfortable working in a household with cats

Hours & Location
Monday to Friday, 09:00-18:00, though the schedule may vary depending on household needs and events. Full-time on-site in North London, with local travel and occasional travel to a country property approximately 1 hour 30 minutes outside London. Occasional weekend work is compensated with time off in lieu.
 
We appreciate your interest in this role. Please note, due to the high volume of CVs we receive, we are unable to respond to every application.