Family Office and Concierge Assistant

Family Office & Concierge Assistant
Location: North London
Salary: c. £40,000 depending on experience
 
Driver's licence required, with confidence driving in London. A company vehicle is available for those aged 25 and over, in line with the insurance policy; candidates under 25 will need access to their own car.
 
One of our private clients requires a Family Office & Concierge Assistant to join their private family office in North London.
 
This would suit a recent graduate looking for their first role within a private Family Office. The position is largely runner-based, with significant support provided on the concierge side.
 
This is a role for someone thoughtful, grounded, and solutions-focused, who brings a calm, capable energy to their work and is motivated by a genuine desire to support others meaningfully. Intention, integrity, and presence are valued highly within this team.
 
 
Key Responsibilities
Responsibilities and tasks may shift based on evolving needs, but the core functions of this position include:
 
Family Office Support

• Assist with shopping, sourcing items, and purchasing household and office supplies.
• Collect and deliver documents, parcels, purchases, and other items between residences, offices, suppliers, and external locations.
• Assist with vehicle maintenance, including servicing, MOTs, charging, and cleaning.
• Support the setup and close-down of office spaces.
• Manage cat care needs such as vet visits, grooming, and supplies, including occasional weekend check-ins when the Principals are travelling.
• Undertake ad hoc research projects for the Principals, covering travel, events, and similar.
• Support the smooth day-to-day running of the Family Office by responding promptly to changing priorities.

• Assist the Food & Beverage team with guest grocery needs and meal preferences.
• Coordinate with the cleaning team to prepare properties for guest arrivals and breakdown after departures.
• Assist with meet and greet services where required, including occasional weekends.
• Assist with guest needs and proactively provide solutions.
• Report any property-related issues arising before or during guest stays.
• Prepare and reset meeting rooms, hospitality areas, and guest spaces to a high standard of presentation.
• Maintain accurate records, schedules, and guest information, liaising with international teams for continuity.

• Receive and manage deliveries across sites.
• Support inventory checks including pantry items, linens, and hospitality supplies, keeping up-to-date records for each property.
• Run errands and source items, often to tight turnarounds.
• Research local services and vendors as needed.

• Previous experience in a Family Office, private household, hospitality, concierge, or similar environment is advantageous.
• Undergraduate degree required.
• Highly detail-oriented and uncompromising on care and quality.
• Resilient, composed, and quick to adapt when the unexpected arises.
• A desire to be in service, with a proactive approach to anticipating needs.
• Strong communication skills, with the ability to hold confidential information and exercise discretion.
• Strong interpersonal, problem-solving, and creative skills, with the ability and willingness to take ownership for process improvement.
• Impeccable organisational skills, follow-through, and the ability to manage relationships across several stakeholder groups.
• Proactive and collaborative approach to work.
• Comfortable working in a fast-paced environment.
• Proficient with Microsoft Office applications and project management tools.
• Driver's licence required, with confidence driving in London. A company vehicle is available for those aged 25 and over, in line with the insurance policy; candidates under 25 will need access to their own car.
• Ability to walk moderate distances, climb stairs, and lift heavy objects.
• Comfortable working in a household with cats.

• Highly organised and proactive, confident juggling multiple responsibilities and always thinking two steps ahead.
• Adaptable and composed, adjusting to shifting needs with ease and bringing calm to moments of pressure.
• Resourceful and intuitive, able to take broad guidance and translate it into clear, thoughtful action.
• Flexible in working style, equally comfortable desk-based or hands-on and out-and-about.
• A clear, thoughtful communicator who tailors their approach to suit the person and the moment.
• Professional and discreet, demonstrating sound judgment and upholding confidentiality at all times.
• Detail-oriented, holding yourself to a high standard and taking pride in well-executed work.
• Independent yet collaborative, happy working solo while enjoying being part of a close-knit team.
• Open to feedback and growth, always evolving and refining your approach.

• Monday to Friday, 09:00-18:00, though the schedule may vary depending on household needs and events.
• Full-time on-site in North London, with local travel and occasional travel to a country property approximately 1 hour 30 minutes outside London.
• Occasional weekend work, compensated with time off in lieu.